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OLIVE JUICE : 15389 RYLAND CHAPEL ROAD RIXEYVILLE VA 22737 : 800-595-8870 : customerservice@olivejuice.com

 

DOMESTIC STANDARD SHIPPING :  5-7 business days 

We ship via USPS Priority Mail or 1st Class Mail for a flat rate of $7.  Tracking information will be provided via email at the time of shipment.  Note items ordered together may be shipped in separate packages.  Shipping fees apply for each individual shipping address.  Please allow 5-7 business days to receive your order from the time it was placed.  Backordered items will ship as soon as they become available, at no extra shipping cost.  

 

INTERNATIONAL SHIPPING :  10-14 business days

We ship via USPS Priority Mail international for a flat rate of $39.95 to Canada and $49.95 to all other countries.  Tracking information will be provided via email at the time of shipment.  Note items ordered together may be shipped separately.  Shipping fees apply for each individual shipping address.  Please allow 10-14 business days to receive your order from the time it was placed.  Backordered items will ship as soon as they become available, at no extra shipping cost. 

All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties.  As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.  We are unable to advise the amount this may be as these cost vary from country to country.

 

EXPRESS SHIPPING : 1-2 business days

For express shipping $29.95 will be added to the standard domestic shipping rate.  Express shipping is available for in-stock merchandise only.  Express orders are accepted Monday through Thursday; orders must be received by 12 PM, ET for next day delivery (for some locations express delivery will be 2-days). We ship via USPS Express Mail.  Backordered items on an express order will be shipped via standard shipping when they become avaialble.  Orders placed after 12 PM ET on Thursday will ship express on the following Monday.  Orders cannot be express shipped to APO-FPO addresses, PO boxes, and cannot be shipped to Alaska, Hawaii or international destinations.

 

INSURANCE

Each order is insured by Olive Juice during the time it is in transit until the time it is delivered to the specified delivery address as shown on each order.  Upon confirmation of delivery via the USPS tracking system at usps.com the responsibility for purchased goods passes to the purchaser.

 

RETURNS

Returns must be received within 30 days of date of receipt.  We accept returns of unworn, unwashed, undamaged merchandise.  Returns should be accompanied by the original receipt.  Credits will be made in the form of the original payment or in the form of merchandise credit in accordance with our policies.  Shipping fees are not refundable.  Returns received after 30 days from date of receipt will be issued a merchandise credit for the current selling price of the item.

All Olive's Closet items are final sale.  

Items purchased through our Semi-Annual Special Events Sales every January and July are final sale.

Please allow 6 to 8 weeks for a refund or merchandise credit to be issued.  

Please allow 1 to 2 billing cycles for the credit to appear on your credit card statement.

 

Returns should be sent to:

Olive Juice

Attn: Returns Department

15389 Ryland Chapel Rd.

Rixeyville, VA 22737

 

EXCHANGES

We apologize but we do not process exchanges.  Simply return unwanted items and place a new order for any additional items needed.  

 

PRIVACY POLICIES

Olive Juice, LLC takes your security seriously and takes reasonable steps to protect your information. While no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure, we have installed a number of security measures to protect your information. This Privacy Policy discloses the privacy practices for Olive Juice, LLC and this website. Olive Juice, LLC respects your privacy. As part of our business operations, Olive Juice, LLC collects and, in some cases, disclose information about you. This Privacy Policy describes the information that is collected about you and what may happen to that information. By visiting www.olivejuicekids.com, you expressly consent to our use and disclosure of your personally identifiable information in accordance with this Privacy Policy.

INFORMATION WE COLLECT

Your Usage of this Website. Olive Juice, LLC automatically tracks certain information about you based upon your use of this website. This information is used to conduct internal research on our customer's demographics, interests, and behavior to better understand and serve our customers. This information is compiled and analyzed on an aggregate basis. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.

Cookies. In addition, Olive Juice, LLC uses "cookies" on certain pages of our site. Cookies are small files that can be used to track a user's steps. Some features of our website may only be available through the use of a cookie. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are automatically deleted at the end of a session. You may decline our cookies if your browser permits, although your use of this website may then be restricted (as noted above). In order to disable cookies, consult your browser's help section for instructions. The only personal information our cookie can contain is information that you supply yourself. Here is a website that explains cookies pretty well: http://www.cookiecentral.com/faq/#1.1

Your Correspondence. If you send Olive Juice, LLC e-mails, letters, or other personal correspondence, we may collect such information into a file specific to you. Your Credit Account. If you establish a credit account with Olive Juice, LLC, we collect some additional information, including billing address, credit card number and credit card expiration date and tracking information from checks or money orders.

OUR USE OF YOUR INFORMATION

Promotional Use. Olive Juice, LLC uses personal information about you to enhance our marketing and promotional efforts, and to improve our content and services. Olive Juice, LLC may also use your information to deliver to you advertisements, new services, promotions, and other information that is targeted to your interests. If you do not want promotions mailed to you from third parties, please let us know by sending an email to customerservice@olivejuicekids.com, with "no promotions" in the subject line, and include your name and complete mailing address in the text of your email.

Billing and Support. If you open a credit account, Olive Juice, LLC uses your address and billing information to bill you and provide associated support.

SECURITY STEPS WE HAVE TAKEN

Olive Juice, LLC uses Secure Socket Layer (SSL) encryption when transmitting certain kinds of information, such as financial services information or payment information. Any time an Olive Juice employee asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Olive Juice, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.

SECURE STORAGE

Olive Juice, LLC maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

EMPLOYEE AND CONTRACTOR ACCESS TO INFORMATION

Olive Juice, LLC limits access to personal information about you to those employees who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs

REPORTING INCIDENTS

If you believe your Olive Juice account has been compromised, please report the INCIDENT to our Customer Service Department (1-800-595-8870) immediately.

OUR DISCLOSURE TO THIRD PARTIES.

We use practices that are consistent with standards in the industry to protect your privacy. We cannot, however, promise that your personally identifiable information or private communications will remain private. For example, third parties may unlawfully intercept or access transmissions or private communications. The following describes some of the ways that we may disclose your personally identifiable information.

Law Enforcement. Olive Juice, LLC may disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Advertisers. Olive Juice, LLC discloses aggregate information about our users to advertisers and for other marketing and promotional purposes. However, Olive Juice, LLC does not disclose any personally identifying information to any of these entities.

Selected Companies. From time to time, Olive Juice, LLC makes our mailing list (names and addresses only) and general shopping activity to selected companies whose products we believe may be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. If you do not want us to share any of your information with these companies, please let us know by sending an email to customerservice@olivejuicekids.com with "no mailing lists" in the subject line, and include your name and complete mailing address in the text of your email.

Third Party Suppliers. Olive Juice, LLC may use third party suppliers to assist us in providing the services available on our web site. Whenever a third party supplier desires to collect information about you, you will be notified of the involvement of the third party supplier, and you will never be required to disclose any information to the third party supplier. Olive Juice, LLC imposes contractual restrictions on third party suppliers on the use by of information concerning you, and does not permit third party suppliers to sell your information to third parties.

MINORS

If you are 13 years of age or younger, please do not submit your name, address, email address, or any other personal information to us.

PRIVACY POLICY CHANGES AND QUESTIONS

Olive Juice, LLC may update this Privacy Policy from time to time and information that Olive Juice, LLC collects now is subject to the Privacy Policy in effect at the time of use. Whenever Olive Juice, LLC makes a change, the updated policy will be posted at this website and Olive Juice, LLC encourages you to check our Privacy Policy periodically. By using our website following the posting of a change to this Privacy Policy, you consent to the updated Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please send us an email to customerservice@olivejuicekids.com or call us at 1-800-595-8870.