DOMESTIC STANDARD SHIPPING: 5-7 business days
Standard domestic orders totaling $50.00 or more ship for free. All other standard domestic orders ship for a flat rate of $7.95. We ship via USPS Priority Mail or 1st Class Mail. Tracking information will be provided via email at the time of shipment. Note items ordered together may be shipped in separate packages. Shipping fees apply for each individual order or shipping address. Please allow 5-7 business days to receive your order from the time it was placed. Backordered items will ship as soon as they become available, at no extra shipping cost.
PRIORITY INTERNATIONAL SHIPPING: 10-14 business days
We ship via USPS Priority Mail International for a flat rate of $19.95 to Canada and $29.95 to all other countries. Tracking information will be provided via email at the time of shipment. Note items ordered together may be shipped separately. Shipping fees apply for each individual shipping address. Please allow 10-14 business days to receive your order from the time it was placed. Backordered items will ship as soon as they become available, at no extra shipping cost.
1ST CLASS INTERNATIONAL SHIPPING: 14-21 business days
For international orders (up to 2lbs. or 32oz.) we ship via USPS 1st Class International Mail for a flat rate of $19.95. Depending on your location, please allow 14 to 21 days to receive your order from the time it was placed.
All international orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as these cost vary from country to country.
Each order is insured by Olive Juice during the time it is in transit until the time it is delivered to the specified delivery address as shown on each order. Upon confirmation of delivery via the USPS tracking system at usps.com the responsibility for purchased goods passes to the purchaser.
We accept returns of full price, unworn, unwashed, undamaged merchandise only. These items must be returned within 10 days of receipt and should be accompanied by the original receipt.
Returns received after 10 days, items purchased on sale, or with a promotional code will be eligible for a merchandise credit only. (Bonus - note merchandise credits never expire!)
Please allow 4-6 weeks for your credit to be applied.
Shipping fees are not refundable.
Items purchased on sale or with a promotional code are refundable for merchadise credit only.
International orders are final sale.
Items purchased through our Semi-Annual Special Events Sales every January and July are final sale.
Returns should be sent to:
Attn: Returns Department
15389 Ryland Chapel Rd.
Rixeyville, VA 22737
We apologize but we do not process exchanges. Please return unwanted items and place a new order for any additional items needed.
INFORMATION WE COLLECT
Your Usage of this Website. Olive Juice, LLC automatically tracks certain information about you based upon your use of this website. This information is used to conduct internal research on our customer's demographics, interests, and behavior to better understand and serve our customers. This information is compiled and analyzed on an aggregate basis. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.
Cookies. In addition, Olive Juice, LLC uses "cookies" on certain pages of our site. Cookies are small files that can be used to track a user's steps. Some features of our website may only be available through the use of a cookie. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are automatically deleted at the end of a session. You may decline our cookies if your browser permits, although your use of this website may then be restricted (as noted above). In order to disable cookies, consult your browser's help section for instructions. The only personal information our cookie can contain is information that you supply yourself. Here is a website that explains cookies pretty well: http://www.cookiecentral.com/faq/#1.1
Your Correspondence. If you send Olive Juice, LLC e-mails, letters, or other personal correspondence, we may collect such information into a file specific to you. Your Credit Account. If you establish a credit account with Olive Juice, LLC, we collect some additional information, including billing address, credit card number and credit card expiration date and tracking information from checks or money orders.
OUR USE OF YOUR INFORMATION
Promotional Use. Olive Juice, LLC uses personal information about you to enhance our marketing and promotional efforts, and to improve our content and services. Olive Juice, LLC may also use your information to deliver to you advertisements, new services, promotions, and other information that is targeted to your interests. If you do not want promotions mailed to you from third parties, please let us know by sending an email to email@example.com, with "no promotions" in the subject line, and include your name and complete mailing address in the text of your email.
Billing and Support. If you open a credit account, Olive Juice, LLC uses your address and billing information to bill you and provide associated support.
SECURITY STEPS WE HAVE TAKEN
Olive Juice, LLC uses Secure Socket Layer (SSL) encryption when transmitting certain kinds of information, such as financial services information or payment information. Any time an Olive Juice employee asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Olive Juice, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.
Olive Juice, LLC maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
EMPLOYEE AND CONTRACTOR ACCESS TO INFORMATION
Olive Juice, LLC limits access to personal information about you to those employees who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs
If you believe your Olive Juice account has been compromised, please report the INCIDENT to our Customer Service Department (1-800-595-8870) immediately.
OUR DISCLOSURE TO THIRD PARTIES.
We use practices that are consistent with standards in the industry to protect your privacy. We cannot, however, promise that your personally identifiable information or private communications will remain private. For example, third parties may unlawfully intercept or access transmissions or private communications. The following describes some of the ways that we may disclose your personally identifiable information.
Law Enforcement. Olive Juice, LLC may disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.
Advertisers. Olive Juice, LLC discloses aggregate information about our users to advertisers and for other marketing and promotional purposes. However, Olive Juice, LLC does not disclose any personally identifying information to any of these entities.
Selected Companies. From time to time, Olive Juice, LLC makes our mailing list (names and addresses only) and general shopping activity to selected companies whose products we believe may be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. If you do not want us to share any of your information with these companies, please let us know by sending an email to firstname.lastname@example.org with "no mailing lists" in the subject line, and include your name and complete mailing address in the text of your email.
Third Party Suppliers. Olive Juice, LLC may use third party suppliers to assist us in providing the services available on our web site. Whenever a third party supplier desires to collect information about you, you will be notified of the involvement of the third party supplier, and you will never be required to disclose any information to the third party supplier. Olive Juice, LLC imposes contractual restrictions on third party suppliers on the use by of information concerning you, and does not permit third party suppliers to sell your information to third parties.
If you are 13 years of age or younger, please do not submit your name, address, email address, or any other personal information to us.